Perforce Enterprise Support

Perforce Enterprise Support is specifically designed for larger Perforce customers who need consistent, personalized account management and are looking for customized advice on best practices to get the most out of their investment. Enterprise Support is most advantageous to organizations with more than 1,000 users, as well as for customers with multiple locations.

Enterprise Support helps your organization to:

  • Establish and maintain recommended best practices.
  • Proactively optimize system performance.
  • Minimize unforeseen downtime.

In addition to our world-class technical support, Enterprise Support includes:

Personalized Account Management
A dedicated account management team will help facilitate the management of your Perforce installation. The team will provide continuous monitoring of all support issues, proactively offer suggestions, and assist in the event of an escalation.
Monthly Service Report
Comprehensive, personalized reporting is provided each month. Included in the report are: the inventory of your organization's worldwide Perforce licenses and contacts; a summary of support cases opened, closed, and in progress; a list of logged and completed enhancement and fix requests; and a summary of all training and consulting activity.
Quarterly Review
Every quarter, a conference call with Account Managers is scheduled to take place. A formal account review including support, training, consulting, and future needs will inform the discussion.
Yearly Site Visit
Enjoy a formal, comprehensive account review with Account Managers.
Site Analysis
Once a year, a site analysis will provide your organization with best practice recommendations for process, performance, and software usage, tailored to your specific situation. The analysis typically will take one to two days to be performed, and include a summary of Perforce licenses, locations, and usage.
Early Access to Beta Releases
Be one of the first to be informed of new features to be included in the next release of Perforce. Receive ongoing assistance with evaluating the benefits of upcoming software releases, and advice on implementation and acceptance testing.
New Product Training
Interactive technical training by webcast for new products and new releases will be made available exclusively to Enterprise Support customers.
Discount Pricing for Consulting and Training
Receive a 25% discount on training services, whether at your site or in public classes, and a 25% discount on the standard cost of consulting services.
User Conference Attendance
Complimentary registration is included for up to 8 technical and Enterprise Support contacts to the Perforce User Conference.

For more information on Enterprise Support, including details on how to purchase, email enterprise@perforce.com or just call us.