Perforce Technical Support Offerings

Standard Support

Your first-time purchase of Perforce includes 12 months of Standard Support. Standard Support includes:

Technical Support

Direct phone and email access to Perforce's renowned technical support engineers. With support offices in North America, Europe, and Australia, we provide you with complete international coverage. Standard support is available during normal business hours as detailed on our Technical Support page.

Upgrades and Downloads

Product upgrades and patches are available for download from our website. You can be notified of new releases by email or RSS feed.

Knowledge Base

The Perforce Knowledge Base is a web-based repository for Perforce and general SCM topics. It is highly indexed and easily searched.

Public Depot

The Perforce Public Depot is a repository for scripts and solutions contributed by members of the Perforce community.

Online Community

Join the Perforce user community to seek advice and share opinions with experienced Perforce users. Our online community is active, supportive, and thriving.

Designated Contacts Plan

Designed for companies with 250 users or more, this plan enables you to save on the cost of support by routing issues through designated primary contacts.

Benefits include:

• Lower technical support costs.
• Create centers of Perforce expertise within your organization.
• Promote continuity in the communication between Perforce support and your enterprise.

24x7 Critical Care

Provides you with around-the-clock access to our senior-level engineers who are available 24x7 in support of your business-critical implementation of Perforce. 24x7 Critical Care is offered as a supplement to Standard Support and the Designated Contacts Plan.

Benefits include:

• Committed 24x7x365 support for critical issues and production-down emergencies.
• Guaranteed response time of one hour or less.

Enterprise Support

Perforce Enterprise Support is specifically designed for larger Perforce customers who need consistent, personalized account management and are looking for customized advice on best practices to get the most out of their investment. Enterprise Support is most advantageous to organizations with more than 1,000 users as well as for customers with multiple locations.

Benefits include:

• Establish and maintain recommended best practices.
• Optimize system performance and minimize unforeseen down time.
• Gain insight from periodic review meetings.
• Receive technical and strategic recommendations from annual site analysis.

For more information, visit the Enterprise Support page.

Perforce Technical Support Offerings

To help ensure that you select the right level of technical support for your Perforce installation, see the comparison chart below.

Additional information about our support service can be found on the Technical Support page. If you're interested in personalized account management to extend your support team with our in-house Perforce experts, please visit the Enterprise Support page.

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