Track and Resolve Defects Faster with Helix ALM
Managing issues, defects, and bugs shouldn't take up all of your team’s time. Let Helix ALM’s issue management module take care of the bug tracking for you.
You'll be able to easily track, prioritize, and manage every issue. Best of all, you won't have to manually track down the status of an issue. This issue management tool does it for you. You'll always know whether or not that issue has been tested and resolved.
You can use Helix ALM’s issue management module on its own as your defect tracking tool, or you can use it as part of the complete Helix ALM suite of application lifecycle management software.
What You Can Do with Helix ALM Issue Management
Track Customer Feedback
Your customers' feedback matters. But you need to be able to prioritize feature requests and bugs that come from your customers. That's where Helix ALM’s issue management module can help you. You'll be able to automatically:
- Import emails.
- Parse emails for issues or requests.
- Send the customer an acknowledgement.
Issues won't be neglected either. You'll be able to set time-based escalation rules to limit how long issues can sit unresolved before they get escalated.
That means you'll meet your customers' needs and keep them happy for the long haul.
Trace Defects to Test Runs and Requirements
It's not always easy to trace your defects to test runs. Unless you have Helix ALM’s issue and test case management modules.
With both modules, you will be able to automatically link defects to related test runs. This gives you a traceable history of test results and resolutions.
You can even add the requirements management module to the mix for total traceability. Then you'll be able to automatically link a feature or change request to a requirement.
Integrate Your Tools
Helix ALM’s issue management module seamlessly integrates with the tools you already use.
Need to track changes? Chances are, Helix ALM integrates with your favorite version control provider. After all, Perforce makes two of them — Helix Core and Surround SCM.
Need to integrate with IDEs? The issue management module makes it easy, so you can create, update, and close out issues without leaving home. Need to connect to other applications? This module comes with SOAP-based SDK. That means you can automate processes, build custom solutions, and exchange data between Helix ALM and other applications.
Plus, our professional services team is always ready to help out with custom tool integrations.
Using Jira for Bug Tracking?
Is bug tracking in Jira enough for your business? If your company is growing, or if your products are getting more complex, probably not. Find out if it's time to go from bug tracking in Jira to comprehensive application lifecycle management in Helix ALM.
See How It Works
Watch a demo of the full Helix ALM suite to see powerful issue management capabilities in action.
Try Issue Management for Free
See for yourself how easy it can be to create, prioritize, and resolve issues across the development lifecycle. Get started with a free 30-day trial of Helix ALM.