Helix Core Consulting

Whether you’re already using Helix Core or looking to deploy it for the first time in your cloud environment, Helix Remote Administration can help. It allows your team to focus on your development work by offloading admin tasks to the team that knows Helix Core and Helix Swarm better than anyone. It protects you against the risks associated with downtime through expert, ongoing maintenance and admin.

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Get up and running quickly with a Helix Core implementation package. We offer Quick Start, Advanced, Enterprise, Cloud, and Custom implementation options to meet the needs of any organization. We’ll install and configure your environment for optimal performance. You get peace of mind that it will perform at scale, now and in the future.

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Keep your teams up and running by diagnosing and resolving issues before users are impacted. Through our monitoring packages, we set up your Helix Core installation for proactive server monitoring. This can increase your uptime and improve your hardware and software performance.

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Looking for expert assistance in upgrading to the latest version of our software with minimal downtime? Or are you wanting to migrate to Helix Core? Engage with our consultants to complete your project quickly, efficiently, and seamlessly.

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Planning for the complexities of a real-world disaster scenario or infrastructure failure takes real expertise and foresight. That’s exactly where we can help. Our consultants work with you to plan, design, and implement a solution that’s optimized for your goals. Simply stated — we can save you time and money if disaster strikes.

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When your environment isn’t performing at its peak, we can help you determine likely causes and to help resolve. Bringing your environment back to full strength allows your teams to focus on development and reach maximum velocity.

We can also consult with you to identify opportunities for deploying and adopting best practices with Helix Core. These include parallel development, branching strategies, managing the flow of change, and even reviewing your practices around specific industry requirements.

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Whether you have specific security concerns you want to address, or you are looking for a general security review of Helix Core in your environment, our experts can help you explore security implications. They can help you with organizational requirements to meet your security goals.

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Ensure long-term success and scalability for your Helix Core deployment through a detailed architecture review with our consultants. We’ll look at key aspects of your infrastructure, work with your key stakeholders to identify needs and opportunities, document findings, and recommend next steps. At the end, you will be optimally positioned for ongoing success with Helix Core.

If you need assistance implementing recommendations, this review gives our consultants a jump-start. We can engage quickly to assist.

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Engage with the pros from Perforce to dive into the root cause of issues that may be causing Helix Core server delays, database and journal corruption, crashes, or other issues in your environment. This is much more than troubleshooting provided in your standard Support contract. Through a Root Cause Analysis (RCA) project, we will work closely with you to explore and uncover the core reasons for your issues.

The Helix Core Support team at Perforce is there for you when you have a specific problem or challenge to overcome. We work with you to identify the technical cause, which is the event responsible for the reported problem, and may provide a workaround, relevant documentation, or a resolution to restore affected Helix Core products to their operational state. Once resolved, to help prevent issues in the future, you may want to determine the root cause of why the problem occurred in the first place.

This type of project and analysis goes beyond Support and requires more in-depth exploration to attempt to discover the core reason for your issues. We call this RCA. This service includes a written report detailing the problem, root cause, corrective recommendations, and preventative actions determined from the RCA.

Although RCA is not a standard component of your Support plan, we offer convenient pre-paid RCAs as a supplement to your plan — and at a discount off our full-price hourly consulting rate. You can purchase these pre-paid RCAs together with your initial Helix Core Support contract or at renewal.

• We offer pre-paid packages for 1 and 5 RCAs.

For further details, please see Helix Core RCA brochure.

If you would like to purchase RCA pre-paid packages, please discuss with your account team.

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Through our training courses, Perforce experts help you take advantage of the powerful features and functionality in your software. They can also help you build and refine your organization’s own knowledge and expertise.

We provide user and admin training at both basic and advanced levels. Need something custom? No problem. Our teams can create courses tailored to your specific needs or environment.

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