A Fast, Easy Way to Log Your Support Cases

Introducing the New Perforce Community Portal

Perforce is committed to making it easy for our customers to get the support they need, when they need it.

That’s why we’re excited to announce we’ve consolidated our Support portals into a
single portal across our products1 — the new Perforce Community Portal.

REGISTER YOUR ACCOUNT

Or, if you already have an account

Log Into Perforce Community Portal

Easy to submit and track your cases and interact with Perforce Support

Now available for customers who previously didn’t have a Support portal

A single portal facilitates a consistent Support experience across our products

Key Advantages

Using the Perforce Community Portal will simplify the way you interact with Perforce when you need support.

  • Our platform provides easy-to-use online case submission and tracking features —and it’s flexible to add even more features moving forward.
  • For our customers who haven’t previously had access to a portal for support, you’ll find it incredibly simple to submit and track cases online and find the information you need.
  • The introduction of a single portal creates a consistent Support experience for customers who have more than one Perforce product or solution.

Features and Functionality

You’ll benefit from the following via the Perforce Community Portal:

Log support cases online and check the status of any case at-a-glance.

View closed support cases you previously logged.

Reply to cases directly from the portal, without having to email Support separately.

icon-helix-core-benefits

View entitlements and license expiration.

Review knowledge articles from a central location for easy access and viewing.

See Perforce news, product announcements, and feature enhancements.

We will be enhancing the Perforce Community Portal as we move forward, including access to documentation and downloads where applicable.

Updated Support Email Addresses

One of the advantages of the new portal is the ability to interact with our Support team on your cases from within the portal without needing to email Support separately, outside the portal.

However, if you would like to email Support, we have updated our addresses so they are consistent in format. Simply bookmark and use the following for your product(s) moving forward:

To ensure continuity, emails sent to our previous Support addresses will automatically forward.

Next Steps

For secure login and access, register a new account today. Registration takes less than a minute to submit!

REGISTER YOUR ACCOUNT

1 BlazeMeter users and users of our Development Tools and Libraries (IMSL, TotalView, SourcePro, Visualization, PV-WAVE, Stingray, HostAccess, and HydraExpress) will have access to the new Community Portal at a later date and should continue to access their existing portals to submit cases for these products.

Additional Questions? Check out our FAQ!

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Which Perforce products/brands have access to online case submission and tracking through the Perforce Community Portal?

We have rolled out the Perforce Community Portal for the following brands and products in our portfolio:

  • Akana
  • Gliffy
  • Hansoft
  • Helix ALM
  • Helix Core
  • Helix QAC
  • Helix TeamHub
  • Klocwork
  • Methodics
  • OpenLogic
  • Perfecto
  • Rebel
  • Zend

BlazeMeter users and users of our Development Tools and Libraries (IMSL, TotalView, SourcePro, Visualization, PV-WAVE, Stingray, HostAccess, and HydraExpress) will have access to the new Community Portal at a later date and should continue to access their existing portals to submit cases for these products.

Can I continue to use my current login credentials?

Customers with an existing portal login should re-register. Existing login credentials do not transfer. Customers who do not have credentials can register directly on the site quickly and easily.

How do I access the Perforce Community Portal?

Please visit portal.perforce.com. For customers who previously had a Support portal, your portal links now redirect to the Perforce Community Portal.

How do I submit and manage support tickets?

The portal includes a support request form, and you can select from all your Perforce products. Simply enter case information and submit!

Your support request enters the appropriate Support queue, and you can see the case immediately in your active cases. Additionally, you can view previously submitted and closed cases and interact with the Perforce Support team directly from the portal.

What else can I do in the Perforce Community Portal beyond submitting and managing support ticket?

In addition to submitting and managing cases, you can check entitlements and license expiration, contact the Renewals team at Perforce, and read knowledge articles for self-service.

Functionality will be expanded as we move forward in 2022 and beyond.

Can I still access Support by telephone, email, or other contact methods?

Absolutely! The Perforce Community Portal is an additional, convenient, and fast method for entering and tracking your support tickets. Our other Support contact methods remain available for your use when you need support.

I have access to downloads through my current portal – where can I find these now that the Perforce Community Portal has launched?

You can continue to access Confluence for product downloads as you do today at https://library.roguewave.com/pages/viewpage.action?pageId=31949167.

I have access to documentation through my current portal – where can I find these now that the Perforce Community Portal has launched?

Coming soon, Knowledge Base articles will be available inside the portal.