Choose Your Plan
| Features | Standard Support | 24x7 Critical Care |
|---|---|---|
| New product updates and patches | X | X |
| Custom alerts on all new releases | X | X |
| Online support including downloads, technical knowledge base, active user community, and the Perforce Public Depot | X | X |
| Phone and email support during normal business hours | X | X |
| Online case logging | X | X |
| 24x7 support for critical issues with guaranteed rapid response times | X |
Standard Support
Your annual maintenance or subscription includes Standard Support. This level of support includes:
24x7 Critical Care
24x7 Critical Care is offered as a supplement to Standard Support and includes:
Maintenance Support
During Standard Maintenance, Perforce provides patches for Severity A bugs, which include crash, data corruption, erroneous results, high-risk security vulnerability, malfunction with no workaround or serious performance. During Extended Maintenance (an additional two years after Standard Maintenance), customers may request specific bug fixes on older releases for an additional fee.